As we navigate the challenges posed by the spread of COVID-19, we remain committed to supporting our customers and clients.
We are working closely with the Department of Education to enact the relief efforts that have been announced through the CARES Act. No action is required on your part at this time. Your account should currently reflect the updated 0% interest rate. Additionally, you will receive a notification once the forbearance benefit has been applied to your account no later than April 10.
This online tool provides all the services that our FedLoan Servicing partners need in one easy-to-use location. Sign in today to access our loan servicing, imaging, and call-monitoring systems.
Who Should Use the Partner Portal?
The FedLoan Servicing Partner Portal is dedicated to the needs of Federal Student Aid (FSA) staff and vendors.
Who Is FedLoan Servicing?
The Pennsylvania Higher Education Assistance Agency (PHEAA) conducts its student loan servicing operations as FedLoan Servicing for federally-owned loans and as American Education Services (AES) for non-federal assets.
PHEAA created the FedLoan Servicing unit for servicing loans under its federal contract for three specific reasons:
To reduce borrower confusion
To allocate staff who can focus on servicing new Direct Loans