Features of the School Portal
Through our comprehensive and secure school portal, you have access to our full suite of school products and services.
Sign in or contact your school services representative to set up access.
Want more information?
Contact your school services representative for an individualized training session today.
Portfolio Dashboard
- View customizable adhoc reports by status.
- Filter lists and add desired columns.
- Get online account information in real-time.
Custom Reporting
- Get customized delinquency and portfolio reports delivered to your school's mailbox.
Commonly Used Forms
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For Schools
Remote Access Agreement (DOC)
To be able to access our online systems, schools must complete and sign our Remote Access, Confidentiality and Indemnification Agreement and Authentication.
Authoritative Source Form/Attachment A (PDF)
The Authoritative Source is responsible for the addition, modification, and deletion of school user access.
Third Party Form/Exhibit 2 (PDF)
Authorizes a third party to act as an agent for the school.
FedLoan Servicing School Refund Transmittal Form (XLS)
This form is used by schools to return funds to FedLoan Servicing for FFELP Loans
For Borrowers
Employment Certification Form (ECF) (PDF)
Certify eligible employment for Public Service Loan Forgiveness. This form must be completed by someone who has access to the borrower's employment or service records, is authorized by the organization to certify the employment status of a current or former employee or service member, and is able to provide all necessary data requested in Section 3 of the ECF
In-School Deferment (PDF)
Requests a postponement of payments for borrowers attending school at least half time or more
General Forbearance (PDF)
Requests a temporary suspension of payments for borrowers experiencing a temporary hardship
Unemployment Deferment (PDF)
Requests a postponement of payments for borrowers who cannot find full-time work
Publications
Download and print the publications below and share this information with your office staff.
Adobe Acrobat Reader is required to view and print PDF forms.
Public Service Loan Forgiveness Toolkit
Utilize our toolkit to educate and inform your students and alumni on the Public Service Loan Forgiveness Program.
View the Public Service Loan Forgiveness Toolkit
Public Service Loan Forgiveness Fact Sheet for Financial Aid Professionals
Keep this sheet on hand to answer basic questions and offer tips to students and alumni interested in pursuing the Public Service Loan Forgiveness Program.
View/Download Fact Sheet (PDF)
TEACH Grant Toolkit
Utilize our toolkit to educate and inform your students and alumni about the requirements of their TEACH Grant.
View the TEACH Grant Toolkit
Student Welcome Information
Offers new student welcome details and contact information for borrowers with FedLoan Servicing
View/Download Student Welcome Information (PDF)
Fedloan Servicing Quick Sheet
Give student borrowers a quick guide to successful repayment tips and other valuable borrower resources from FedLoan Servicing. This resource should be provided to any student that has FedLoan Servicing assigned as their loan servicer.
View/Download the FedLoan Servicing Quick Sheet (PDF)
Delinquent Borrower Counseling Guide
Use the Delinquent Borrower Counseling Guide to assist in creating or updating a default prevention plan for your campus. This resource and contains sample letters to student borrowers, and a guide to telephone outreach, including call scripts.
View/Download Delinquent Borrower Counseling Guide (PDF)Default Prevention Tips for Success
Before Repayment
- Educate borrowers on responsible borrowing and money management. Free tools, such as YouCanDealWithIt.com, will help in educating borrowers.
- Instruct borrowers to set up an online account with their servicer while they are still on campus (at first disbursement or entrance/exit counseling).
- Encourage reasonable interest/principal payments while borrowers are in school and in grace to establish a payment history and relationship with their servicer.
- Send borrowers customized repayment plan information at exit counseling based on their outstanding balance.
Approximately half of all delinquent borrowers have been delinquent in the past.
During Repayment
- Important: Report borrower enrollment through the National Student Loan Data System (NSLDS). There is a direct link between loan default and untimely or inaccurate enrollment reporting.
- Offer job placement assistance to all borrowers to help ensure that they are able to make loan payments. Offer this assistance to your withdrawn borrowers as well.
- Review "at risk" groups for your institution. Use historical data to determine which borrowers at your school are at the highest risk of default (i.e., withdrawals, borrowers taking a particular course of study, previously delinquent borrowers). Monitor these borrowers more carefully. Contact these borrowers more frequently. You may be able to integrate this with staff at your institution focused on retention.
Most of the delinquent borrowers we speak with become current within 30 days of the call. Encouraging your borrowers at exit counseling to stay in touch with their servicer and keep their contact information up-to-date is crucial to successful repayment.
After Default
- With your draft Cohort Default Rate (provided in February), take the opportunity to identify and correct any inaccuracies by submitting an incorrect data challenge. Focus specifically on the date the borrower entered repayment.
- Submit appeals within 45 days of receiving your draft rate.
- To appeal your official Cohort Default Rate, submit a signed letter to the U.S. Department of Education (ED) on your school's letterhead that includes your Office of Postsecondary Education identification (OPE ID).
Public Service Loan Forgiveness Toolkit
Many students and alumni may not be familiar with the Public Service Loan Forgiveness Program. Therefore, to better assist you in educating and informing them on the qualifications and where they can locate additional information, we have created a toolkit of resources for your use.
For Students
Flyer/Handout
TIPS
- Distribute this handout across campus at regular intervals.
- Have copies of this handout available at your school offices for alumni.
- Print this handout on color paper for greater impact.
- Get the word out as much as you can.
- Flyer (PDF)
Ads for School Publications
TIPS
- Encourage students and alumni to learn more about the Public Service Loan Forgiveness Program by using one of these ads in your school's newsletter, newspaper, or other publications.
Color Ads
- 8.5 x 11 in (PDF)
- 5.5 x 8.5 in (PDF)
- 5.5 x 4.25 in (PDF)
Black & White Ads
- 8.5 x 11 in (PDF)
- 5.5 x 8.5 in (PDF)
- 5.5 x 4.25 in (PDF)
Table Tent
TIPS
- Use this table tent to promote the Public Service Loan Forgiveness Program.
- Place it in high traffic areas such as:
- Cafeterias
- Libraries
- Student Union Building
- Financial Aid Office
- Table Tent (300 X 250 px)
Web Banners
Downloand Web Banner Instructions
TIPS
- Add one of our banner ads to your school's website or alumni page as a quick link to learn more about the Public Service Loan Forgiveness Program.
- Small (300 X 250 px)
- Horizontal (728 X 90 px)
- Vertical (160 X 600 px)
For Alumni
Flyer/Handout
TIPS
- Distribute this handout across campus at regular intervals.
- Have copies of this handout available at your school offices for alumni.
- Print this handout on color paper for greater impact.
- Get the word out as much as you can.
- Flyer (PDF)
Ads for School Publications
TIPS
- Encourage students and alumni to learn more about the Public Service Loan Forgiveness Program by using one of these ads in your school's newsletter, newspaper, or other publications.
Color Ads
- 8.5 x 11 in (PDF)
- 5.5 x 8.5 in (PDF)
- 5.5 x 4.25 in (PDF)
Black & White Ads
- 8.5 x 11 in (PDF)
- 5.5 x 8.5 in (PDF)
- 5.5 x 4.25 in (PDF)
Table Tent
TIPS
- Use this table tent to promote the Public Service Loan Forgiveness Program.
- Place it in high traffic areas such as:
- Cafeterias
- Libraries
- Student Union Building
- Financial Aid Office
- Table Tent (300 X 250 px)
Web Banners
Downloand Web Banner Instructions
TIPS
- Add one of our banner ads to your school's website or alumni page as a quick link to learn more about the Public Service Loan Forgiveness Program.
- Small (300 X 250 px)
- Horizontal (728 X 90 px)
- Vertical (160 X 600 px)
For Financial Aid Officers
Fact Sheet for Financial Aid Professionals
TIPS
- Keep this sheet on hand to answer basic questions and offer tips to students and alumni interested in pursuing the Public Service Loan Forgiveness Program.
- Fact Sheet (PDF)
TEACH Grant Toolkit
Many students and alumni may not be familiar with the requirements of their TEACH Grant. Therefore, to better assist you in educating and informing them on the requirements and where they can locate additional information, we have created a toolkit of resources for your use.
Tools for TEACH Recipients
Our TEACH Grant Toolkit is full of communication pieces that can be used to inform your students and alumni about this program. All of the material in the toolkit is downloadable for your convenience. Additionally, we have provided you tips on how and when to distribute the communication pieces so you can easily implement these documents at your school.
Flyer/Handout
TIPS
- Distribute this handout across campus at regular intervals.
- Have copies of this handout available at your school offices for alumni.
- Print this handout on color paper for greater impact.
- Get the word out as much as you can.
- Flyer (PDF)
Ads for School Publications
TIPS
- Encourage students and alumni to learn more about their TEACH Grant commitment by using one of these ads in your school's newsletter, newspaper, or other publications.
Color Ads
- 5.5 x 4.25 in (PDF)
- 8.5 x 5.5 in (PDF)
Black & White Ads
- 5.5 x4.25 in (PDF)
- 5.5 x 8.5 in (PDF)
Web Banners
Downloand Web Banner Instructions
TIPS
- Add one of our banner ads to your school's website or alumni page as a quick link to learn more about the TEACH Grant commitment.
- Small (300 X 250 px)
- Horizontal (728 X 90 px)
- Vertical (160 X 600 px)
Homeless Youth Toolkit
FedLoan Servicing has recognized the need to provide additional support to homeless student borrowers as they enter repayment and we have put together a toolkit to assist you in making sure homeless student borrowers are prepared with the tools they need to be successful in student loan repayment.
Adobe Acrobat Reader is required to view and print PDF forms.
Account Access Tools
The mailing addresses of these student borrowers will change often. Publicize the benefits of Account Access to make sure these borrowers stay in contact with their servicer!
Account Access Features Overview
TIPS
- Learn all about this easy-to-use, online account management tool.
- Make online payments
- Update your address
- Check your loan balance
- View your payment history
- Schedule advance payments
- Switch to Paperless Billing
- Overview (PDF)
Flyer/Handout
TIPS
- Distribute this handout across campus at regular intervals.
- Have copies of this handout available at your school offices.
- Print this handout on color paper for greater impact.
- Get the word out as much as you can.
- Flyer (PDF)
Troubleshooting Guide
TIPS
- If your students are having trouble accessing your online account, here's help.
- Troubleshooting Guide (PDF)
Web Banners
Downloand Web Banner Instructions
TIPS
- Add one of our banner ads to your school's website as a quick link to sign up for Account Access.
- Small (300 X 250 px)
- Horizontal (728 X 90 px)
- Vertical (160 X 600 px)
Homeless Children and Youth Resources
Utilize the National Association for the Education of Homeless Children and Youth (NAECHY) resources to assist your homeless students and alumni with important topics related to higher education.
Tip Sheet for Avoiding Common FAFSA® Errors
TIPS
- This NAECHY tip sheet lists the most common errors many students, including homeless students and students coming out of foster care, make when completing the FAFSA. The tip sheet also provides suggestions for avoiding these mistakes.
- Tip Sheet (PDF)
Helpline
TIPS
- For assistance with issues related to students experiencing homelessness accessing higher education, contact the NAECHY Higher Education Helpline.
- 1-855-446-2673
- 1-855-446-2673 (toll-free)
- highered@naehcy.org
National Center for Homeless Education (NCHE) Webpage by Topic
TIPS
- Visit this page for additional resources on higher education for students experiencing homelessness.
FedLoan Servicing Bulletin
The FedLoan Servicing Bulletin is a unique and customized communication that we send each quarter, straight to your inbox.
It includes an overview of your school's student loans serviced at FedLoan Servicing, including your:
- Student borrower portfolio
- Default figures
- Loan cure information
Share the FedLoan Servicing Bulletin with your office. Here's an example of what you can expect:
View/Download Sample BulletinKeep a look out for the FedLoan Servicing Bulletin in your inbox!
This is your school's actual data with us.
The FedLoan Servicing Bulletin tells you the exciting ways FedLoan Servicing is working harder to improve our services to you and your students. In addition, it provides you with information specifically geared toward your sector's unique needs and challenges.
NOTE: To avoid having this valuable communication blocked by your institution's spam filter, please add "email.MyFedLoan.org" to your email server's approved list of senders.
Delivery Requests
Contact your school services representative for your school if you have specific delivery requests, such as:
- You have not received your school's FedLoan Servicing Bulletin.
- You no longer want to receive the FedLoan Servicing Bulletin.
- You want us to send the FedLoan Servicing Bulletin to someone else at your school.