Services for Schools
We make servicing easier for your office by keeping you informed. Here are just some of the ways we help you get started and stay up to date.
Get Started
- We welcome all new FedLoan Servicing schools with an introductory email and phone call.
- We dedicate a school services representative to give you a single point of contact for your account concerns.
- We reach out to all of your borrowers whose loan(s) we will be servicing.
Services for Schools
Contact Your School Services Representative
(717) 720-2309 (direct)
1-800-655-3813 (toll-free)
7:30 AM to 4:30 PM (ET)
Fax: (717) 720-3103
Email: lisa.ciritella@pheaa.org
Lisa Ciritella is here to help.
As an experienced higher education specialist with unique expertise in the financial aid industry for many years, I look forward to providing assistance and training that is accompanied by a high level of professional dedication and specialized insight.
FiveStar Training From FedLoan Servicing
At FedLoan Servicing, we aim to provide our schools with the highest quality training; therefore, we developed a program to help meet your needs—FiveStar Training.
FiveStar Training includes multiple different training options and topics which allow you to choose the subject matter and level of information you need.
Access the counseling demos which allows users to access all three loan counseling modules—Entrance, Financial Awareness, and Exit Counseling—without signing in to StudentAid.gov.
Default Prevention Resource Information
Figure out how to best lower student loan delinquencies and defaults with the resources provided by Federal Student Aid.
Information for Financial Aid Professionals (IFAP)
IFAP is provided by Federal Student Aid (FSA) and consolidates guidance, resources, and information related to the administration and processing of Title IV federal student aid into one online site for use by the entire financial aid community.
Public Service Loan Forgiveness Toolkit
Utilize our toolkit to educate and inform your students and alumni on the Public Service Loan Forgiveness Program.
Income-Driven Repayment (IDR) Plans FAQ
Get answers to all of your questions about IDR.
Quick Links
- See samples of what we send your borrowers from the time we begin servicing their loans until they start repayment. Visit .
Ongoing Support
- Your school services representative is always available to help. This highly trained school specialist has a focused understanding of your needs, as well as the services available from FedLoan Servicing, and can provide a quick response with proven solutions.
- We publish a customized quarterly bulletin providing an overview of your portfolio with us and important updates.
- Our online School Portal is open 24/7. Through this secure website, you have access to your full loan portfolio listing and borrower account information in real-time.
- We offer proven products and tools to help you manage your default rate.
- Because we approach student loan repayment from the borrower's perspective as well as yours, we also provide effective resources for your borrowers to guide them through successful repayment.
We're working harder to make it simpler for you to support your students throughout repayment.
Services for Borrowers
At FedLoan Servicing, we're committed to easing the burden of student loan repayment for each of our borrowers.
This Commitment Starts at "Hello."
- We begin by providing borrowers with a detailed introductory letter explaining who we are and how we will guide them through successful repayment.
- We're continually working to make things simple and convenient for our borrowers.
- We offer a variety of payment options so borrowers can choose the method that best suits their unique needs.
Borrower Support
New hours, same great support! We are now open for phone support Monday–Friday 8:00 AM to 9:00 PM (ET), or borrowers can email us 24/7!
If your student borrowers have questions about repayment, they can call our servicing center at 1-800-699-2908 or use the "Contact Us" link on our website.