Services for Schools
We make servicing easier for your office by keeping you informed. Here are just some of the ways we help you get started and stay up to date.
Get Started
- We welcome all new FedLoan Servicing schools with an introductory email and phone call.
- We dedicate a school representative for every sector—public, private, proprietary, and graduate and professional. This professional will be managing your school's account.
- We reach out to all of your borrowers whose loan(s) we will be servicing.
Services for Public Schools
Contact Your Sector Representative
Telephone: (717) 720-3546 (direct)
Telephone: 1-800-655-3813 (toll-free)
8:00 AM to 9:00 PM (ET)
Fax: (717) 720-3103
Email: dbrown1@pheaa.org
Diona Brown is here to help.
As an experienced higher education specialist with unique expertise in the financial aid industry, I look forward to providing assistance and training that is accompanied by a high level of professional dedication and specialized insight.New Tools and Resources
Based on feedback from public sector schools, we've added new features.
FiveStar Training From FedLoan Servicing
At FedLoan Servicing, we aim to provide our schools with the highest quality training; therefore, we developed a new program to help meet your needs—FiveStar Training.
FiveStar Training includes multiple different training options and topics which allow you to choose the subject matter and level of information you need.
FedLoan Servicing Quick Sheet (PDF)
The FedLoan Servicing Quick Sheet gives student borrowers a quick guide to successful repayment tips and other valuable borrower resources from FedLoan Servicing. This resource should be provided to any student that has FedLoan Servicing assigned as their loan servicer.
Public Service Loan Forgiveness Toolkit
Utilize our toolkit to educate and inform your students and alumni on the Public Service Loan Forgiveness Program.
Access the counseling demos which allows users to access all three loan counseling modules—Entrance, Financial Awareness, and Exit Counseling—without signing in to StudentLoans.gov.
Default Prevention Resource Information
Figure out how to best lower student loan delinquencies and defaults with the resources provided by Federal Student Aid.
Information for Financial Aid Professionals (IFAP)
IFAP is provided by Federal Student Aid (FSA) and consolidates guidance, resources, and information related to the administration and processing of Title IV federal student aid into one online site for use by the entire financial aid community.
Income-Driven Repayment (IDR) Plans FAQ
Get answers to all of your questions about IDR.
Contact me with any questions on these features!
- Review the FedLoan Servicing Bulletin for an overview of your school's full portfolio with us.
Services for Private Schools
Contact Your Sector Representative
(717) 720-2309 (direct)
1-800-655-3813 (toll-free)
8:00 AM to 9:00 PM (ET)
Fax: (717) 720-3103
Email: lciritel@pheaa.org
Lisa Ciritella is here to help.
As an experienced higher education specialist with unique expertise in the financial aid industry, I look forward to providing assistance and training that is accompanied by a high level of professional dedication and specialized insight.New Tools and Resources
FiveStar Training From FedLoan Servicing
At FedLoan Servicing, we aim to provide our schools with the highest quality training; therefore, we developed a new program to help meet your needs—FiveStar Training.
FiveStar Training includes multiple different training options and topics which allow you to choose the subject matter and level of information you need.
Access the counseling demos which allows users to access all three loan counseling modules—Entrance, Financial Awareness, and Exit Counseling—without signing in to StudentLoans.gov.
Default Prevention Resource Information
Figure out how to best lower student loan delinquencies and defaults with the resources provided by Federal Student Aid.
Information for Financial Aid Professionals (IFAP)
IFAP is provided by Federal Student Aid (FSA) and consolidates guidance, resources, and information related to the administration and processing of Title IV federal student aid into one online site for use by the entire financial aid community.
Quick Links
- See samples of what we send your borrowers from the time we begin servicing their loans until they start repayment. Visit .
- Review the FedLoan Servicing Bulletin for an overview of your school's full portfolio with us.
- View our Products & Tools to learn about the features available to your school.
Services for Proprietary Schools
Contact Your Sector Representative
Telephone: (717) 720-3546 (direct)
Telephone: 1-800-655-3813 (toll-free)
8:00 AM to 9:00 PM (ET)
Fax: (717) 720-3103
Email: dbrown1@pheaa.org
Diona Brown is here to help.
As an experienced higher education specialist with unique expertise in the financial aid industry, I look forward to providing assistance and training that is accompanied by a high level of professional dedication and specialized insight.New Tools and Resources
FiveStar Training From FedLoan Servicing
At FedLoan Servicing, we aim to provide our schools with the highest quality training; therefore, we developed a new program to help meet your needs—FiveStar Training.
FiveStar Training includes multiple different training options and topics which allow you to choose the subject matter and level of information you need.
FedLoan Servicing Quick Sheet (PDF)
The FedLoan Servicing Quick Sheet gives student borrowers a quick guide to successful repayment tips and other valuable borrower resources from FedLoan Servicing. This resource should be provided to any student that has FedLoan Servicing assigned as their loan servicer.
Access the counseling demos which allows users to access all three loan counseling modules—Entrance, Financial Awareness, and Exit Counseling—without signing in to StudentLoans.gov.
Default Prevention Resource Information
Figure out how to best lower student loan delinquencies and defaults with the resources provided by Federal Student Aid.
Information for Financial Aid Professionals (IFAP)
IFAP is provided by Federal Student Aid (FSA) and consolidates guidance, resources, and information related to the administration and processing of Title IV federal student aid into one online site for use by the entire financial aid community.
Income-Driven Repayment (IDR) Plans FAQ
Get answers to all of your questions about IDR.
If you have any questions or concerns about our school products, request an interactive training webinar customized to your school's portfolio and unique needs. I will walk you through an overview of FedLoan Servicing and our borrower tools and services. Contact me directly at dbrown1@pheaa.org to schedule your webinar.
"FedLoan Servicing has been very instrumental in ensuring information is accurate and up-to-date. When in doubt regarding any matters, I can freely pick up the phone and call. While on the phone, the representatives are willing to assist and resolve the issue at hand. I really enjoy working with FedLoan Servicing and appreciate the efforts put forth on a daily basis."—Cassandra Rhodes McKenzie Financial, Inc. (Business Analyst)
"FedLoan Servicing provides a wealth of information for both schools and student borrowers. Communication with FedLoan Servicing has been both convenient and timely, plus they always follow up with additional information to educate. FedLoan Servicing is a wonderful team to work with."—Linda Wess Director of Financial Aid Services (Cambria-Rowe Business College)
- Review the FedLoan Servicing Bulletin for an overview of your school's full portfolio with us.
- View our Products & Tools to learn about the features available to your school.
Services for Graduate and Professionals
Contact Your Sector Representative
(717) 720-2309 (direct)
1-800-655-3813 (toll-free)
8:00 AM to 9:00 PM (ET)
Fax: (717) 720-3103
Email: lciritel@pheaa.org
Lisa Ciritella is here to help.
As a higher education professional with years of experience working with graduate and professional schools, I am available to answer your questions and offer guidance and training based on my unique background.New Tools and Resources
Based on feedback from public sector schools, we've added new features.
Public Service Loan Forgiveness Toolkit
Utilize our toolkit to educate and inform your students and alumni on the Public Service Loan Forgiveness Program.
Income-Driven Repayment (IDR) Plans FAQ
Get answers to all of your questions about IDR.
Quick Links
- See samples of what we send your borrowers from the time we begin servicing their loans until they start repayment. Visit .
- Public Service Loan Forgiveness Toolkit
Utilize our toolkit to educate and inform your students and alumni on the Public Service Loan Forgiveness Program. - FedLoan Servicing Bulletin
Get an overview of your portfolio with this customized quarterly communication.
As we continue working harder to meet your needs, I hope that you will keep sharing your feedback with us. Take our school survey and tell us what else we can do!
Personal Outreach
You don't have to wait for a survey to tell us what you think! I am your DIRECT CONTACT at FedLoan Servicing for any questions, concerns, issues, training, information, etc. If you need ANYTHING, call or email me. I'm here to help, and I work for YOU!
Ongoing Support
- Your sector representative is always available to help. This highly trained school specialist has a focused understanding of your sector's needs, as well as the services available from FedLoan Servicing, and can provide a quick response with proven solutions.
- We publish a customized quarterly bulletin providing an overview of your portfolio with us and important updates.
- Our online School Portal is open 24/7. Through this secure website, you have access to your full loan portfolio listing and borrower account information in real-time.
- We offer proven products and tools to help you manage your default rate.
- Because we approach student loan repayment from the borrower's perspective as well as yours, we also provide effective resources for your borrowers to guide them through successful repayment.
We're working harder to make it simpler for you to support your students throughout repayment.
Services for Borrowers
At FedLoan Servicing, we're committed to easing the burden of student loan repayment for each of our borrowers.
This Commitment Starts at "Hello."
- We begin by providing borrowers with a detailed introductory letter explaining who we are and how we will guide them through successful repayment.
- We're continually working to make things simple and convenient for our borrowers.
- We offer a variety of payment options so borrowers can choose the method that best suits their unique needs.
Borrower Support
New hours, same great support! We are now open for phone support Monday–Friday 8:00 AM to 9:00 PM (ET), or borrowers can email us 24/7!
If your student borrowers have questions about repayment, they can call our servicing center at 1-800-699-2908 or use the "Contact Us" link on our website.