Direct Debit Enrollment Confirmation

Since March 13, 2020, payments have been paused, unless you opted out of the emergency forbearance, to provide relief during the pandemic. Now that the COVID-19 emergency forbearance is ending, the need to make payments will soon resume. Because it has been over a year and a half since you may have had payments debited from your bank account, we need to ensure you are ready for funds to be pulled again using this automatic payment service.

Please select one of the following options that best fits your situation to determine if you need to take action.

I have been making payments via Direct Debit since March 13, 2020

Since you opted out of the COVID-19 forbearance and have been making payments via Direct Debit, no action is needed on your part. Your Direct Debit payments will continue as normal after the COVID-19 emergency relief period ends.

I signed up for Direct Debit AFTER March 13, 2020 and have not been making payments

Since you are currently on the COVID-19 forbearance your Direct Debit is paused. Your Direct Debit payments will begin automatically on your first due date when payments resume. No action is required on your part unless you need to update your banking information.

I signed up for Direct Debit BEFORE March 13, 2020 and have not been making payments

Since you are currently on the COVID-19 forbearance your Direct Debit is paused. To ensure you are ready for payments to once again be pulled from your banking account, you will need to confirm your enrollment in Direct Debit. If you do not confirm your enrollment, your Direct Debit service will be canceled.

  1. Sign in to Account Access and choose your selection.
  2. Call 1-800-699-2908 and follow the interactive voice response system prompts.

If you don’t confirm your enrollment at least 15 days prior to your first due date:

  • Direct Debit will be suspended from your account;
  • We will send notification of your suspension;
  • If you don’t confirm your enrollment by your first bill due date your Direct Debit will be canceled;
  • You may lose your interest rate reduction;
  • You will have to make payments manually until you re-apply and automatic payments begin; and
  • You could miss payments that otherwise may count toward forgiveness under an Income-Driven Repayment plan or Public Service Loan Forgiveness, if you’re eligible.

Has your banking information changed?

Sign in to your account to update your banking information on the Automatic Payments page by selecting “Manage Direct Debit” and then “Update Direct Debit”.

Federal Student Aid's coronavirus/COVID-19 web page is located at StudentAid.gov/coronavirus. The page includes information about relief to student loan borrowers, including those who have defaulted on their federal student loans. Please visit the page regularly for updates.