COVID-19 Relief for Student Loan Borrowers

Last Updated: Monday, August 31, 2020

As we navigate the challenges posed by the spread of COVID-19, we remain committed to supporting borrowers. Should you have any questions about your loans and these relief efforts, sign in to your online account or contact us for assistance.

0% Interest for Student Loans

  • The interest rate on all U.S. Department of Education (ED) held student loans serviced by FedLoan Servicing have been temporarily reduced to 0% through December 31, 2020.
  • FedLoan Servicing has automatically adjusted accounts so that interest doesn't accrue (i.e., accumulate). The adjustments became effective March 13, 2020.
  • This 0% interest rate change applies to all ED-owned loans in any status (in school, in grace, in repayment, in deferment/forbearance, etc.).

Temporary Suspension of Payments

  • All borrowers will automatically have their account adjusted to temporarily suspend payments.
  • This temporary suspension of payments will last from March 13, 2020, through December 31, 2020.
  • A borrower can request that the suspension of payments be removed at any time. If this relief benefit is removed, billing will resume.

Payments (including Direct Debit)

  • Direct Debit payments are automatically paused while payments are temporarily suspended.
  • Any payments (Direct Debit or otherwise) processed from March 13, 2020, through December 31, 2020, can be refunded; refund requests can be made by contacting us.
  • Borrowers still have the option to make manual payments (i.e., via Account Access or mobile app) on their loans to make progress toward reducing their balance. Payments can be the full amount or a partial amount.

NOTE: If payments are made during the period of 0% interest (March 13, 2020, through December 31, 2020), the full amount of your payments will be applied to principal once all the interest that accrued prior to March 13 is paid.

Public Service Loan Forgiveness (PSLF) & Income-Driven Repayment (IDR)

  • Borrowers with a Direct Loan, who work full-time for a qualifying employer during the suspension, will receive credit toward PSLF for the period of suspension as though on-time monthly payments were made.

    NOTE: Borrowers will be required to submit an Employment Certification Form (ECF) to certify employment for the suspended payments to qualify towards the 120 needed for forgiveness.

  • Borrowers currently on an IDR plan will have suspended payments count toward IDR forgiveness.

Federal Student Aid's coronavirus disease 2019 (COVID-19) information page is located at StudentAid.gov/coronavirus. The page includes information about relief to student loan borrowers, including those who have defaulted on their federal student loans. Please visit the page regularly for updates.