It has come to our attention that scammers may be fraudulently representing themselves as FedLoan Servicing agents. In the isolated cases we discovered, the scammers requested bank information to deposit funds into customer accounts.
To protect the financial safety of customers, we reported this scam to the authorities. We ask that you stay on alert. Know that we will never request your information to deposit funds to your account. In some circumstances, we will collect your information to process payments. If you are suspicious about a contact you receive from one of our agents, please disconnect the call and contact us at 1-800-699-2908.